Business-critical software that gets used, grows with you and keeps
running. These are the questions customers ask us before they start,
with our answers.
Will people actually use it?
We build with your users and train them to work with it. The real
test is adoption, not delivery. One of our systems is used by about
7,500 people worldwide. The phone does not ring. That is the best
measure we know — and yes, we are touching wood as we write it.
What if we want more later?
Then we build it, fast. We build so that your system can grow with
you: start with five users and grow to ten thousand, without starting
over. You pay for what you add, never for starting over.
Our longest partnership began in 2013 as a short assignment, is still
running and grew to at least five projects a year. "Can it also do
this?" "Yes, here it is." That is how it works.
What if you are unavailable?
An SLA, with agreements on support and recovery, is always part
of it. The SLA sets out how you report an incident, how quickly you
get a response and who takes over if your usual contact is
unavailable. No black box. Your knowledge doesn't live in one head.
We build from written agreements on what the software must do, with
documentation and a manual. We train your own key users. On request
we also train your technical staff, with a licence to maintain the
system themselves. Source-code escrow (the source code held by an
independent party) is arranged on request. Your data can always be
exported.
Where is our data, and is it safe?
Your application and data run in Europe; our own servers are in
Amsterdam. On our own platform, every night an encrypted copy goes to
a second country, with a different company. Every week we test that
the copy can be
restored. If a server is lost, your system runs again within one
working day. You can see the current status of our own platform on
our proof page.
Are privacy and documentation taken care of?
When the software is ready for production, so is the documentation:
a manual, a data storage plan, information for your register and
about our sub-processors, and a processing agreement ready for
signature. Feel free to have your own advisor review it.
Can someone check this?
Yes, and we recommend it. Nothing is put into use until it has been
checked in a separate test environment. Our servers are set up and
maintained through code; nobody changes anything on them by hand.
Your IT advisor can request our technical overview under NDA:
architecture, security, backups and continuity.
Request the technical overview
Can it do more?
Whatever your situation needs, we design with you. For example, live
storage in two locations at once, or your own chat channel hosted in
Europe. Or a customer portal on request: status, proof and your open
requests in one place, secured with an authenticator app.